The rules and conditions that govern your use of the Rentr platform.
Welcome to Rentr. These Terms of Service (“Terms”) form a legally binding agreement between you (“User”, “you”, or “your”) and Rentr (“we”, “us”, or “our”). By creating an account, accessing, or using Rentr, you confirm that you have read and agree to these Terms.
If you do not agree to these Terms, you must stop using the Service and delete your account.
You must be at least 18 years old and legally capable of entering into binding agreements to use Rentr.
By registering you confirm that:
Impersonation or use of false information is prohibited.
You are responsible for keeping your login credentials secure.
You agree to:
Rentr is not responsible for losses caused by failure to protect your login credentials.
Agents using the platform must complete an identity verification process.
Verification may require submission of:
Verification confirms identity only. It does not confirm professional qualifications, licensing, or service quality.
Verification documents may be reviewed for authenticity and removed from active systems once verification is complete.
Agents and landlords are fully responsible for all property listings posted on the platform.
By posting a listing you confirm that:
Rentr may remove listings that violate these Terms or reduce platform quality.
Rentr acts only as a connection platform between tenants, agents, and landlords.
Tenants must take reasonable steps to verify listings before making commitments.
Tenants should:
Rentr is not responsible for financial loss resulting from scams, fraudulent listings, or user misconduct.
Rentr is not a party to rental agreements between users.
All agreements, negotiations, and payments occur directly between:
Any dispute related to rent, deposits, contracts, or property condition must be resolved between the involved parties.
You release Rentr from claims or damages arising from such disputes.
Agents using the platform must comply with applicable real estate laws and professional requirements in Zambia.
Where required by law, agents must hold valid membership or registration with the Zambia Institute of Estate Agents.
By registering or continuing to use the platform as an agent, you confirm that:
Rentr does not verify or monitor professional registration status.
Agents accept full responsibility for their professional status and regulatory compliance.
By using the platform as an agent you agree that:
You agree to indemnify and hold Rentr harmless from claims, penalties, damages, or regulatory actions arising from:
Rentr may charge fees for certain services including:
All fees paid to Rentr are non-refundable.
Payments may be processed through third-party payment providers.
Rentr does not store full payment card details or personal PINs.
Rentr is not responsible for payment failures or delays caused by external providers.
Rentr does not collect rent on behalf of landlords.
Rental payments are handled directly between tenants and landlords unless otherwise stated in the application.
You agree to use the platform only for lawful purposes.
You must not:
Violation of these rules may result in account suspension or permanent removal or legal action.
Rentr collects certain information including contact details, usage data, and device information in order to operate the service.
Location information may be used to provide location-based search results.
Full details about data handling are available in the Rentr Privacy Policy.
The platform may connect to external services such as map providers or payment gateways.
These services operate under their own terms and privacy policies.
Rentr is not responsible for the content or operation of third-party services.
The platform is provided on an “as available” basis.
Rentr does not guarantee that the service will always be uninterrupted, secure, or error free.
Features may change or be removed at any time.
To the extent permitted by law, Rentr and its affiliates are not liable for:
Total liability for any claim will not exceed the amount paid by you to Rentr in the six months before the claim.
You agree to indemnify and hold harmless Rentr and its officers from claims, damages, liabilities, or legal costs arising from:
Rentr may suspend or terminate accounts that violate these Terms or misuse the platform.
Users may stop using the platform at any time by deleting their account.
These Terms are governed by the laws of the Republic of Zambia.
Any legal proceedings related to these Terms must be filed in the courts of Zambia.
Rentr may update these Terms from time to time.
If significant changes occur, users may be notified through the application or by email.
Continued use of the platform after updates means you accept the revised Terms.
If you have questions regarding these Terms, contact Rentr through the in-app Help Center.